There is a unique sign-up key and customer code located on the back of your water, sewer, or tax bill that you will need to enter to create your account on our eServices portal.
eServices
As part of the Township of Severn's commitment to delivering excellent customer service, our eServices portal provides our community with access to a number of online services through an easy-to-use dashboard.
The following online services are available through our eServices portal:
- eBilling to receive water and sewer property tax bills electronically
- options to view, manage, and print your bills
- online bill payments using Mastercard and Visa
- purchase of an annual fire permit
- report a by-law concern
- submit a request for service to our Customer Care Team
How to register
You can find detailed instructions on how to register on the back of your water and sewer or tax bill.
There is a unique sign-up key and customer code located on the back of your water and sewer bill that you will need to enter to create your account on our eServices portal.
Frequently asked questions (FAQs)
Here are some answers to common questions about the eServices portal.
How do I register for an eServices account?
How can I view my bills online?
Once logged in you can view your bills through the main navigation bar by clicking on 'eBills'.
How can I submit a service request to the Customer Care Team?
Once logged in you can submit a new service request through the main navigation bar in your dashboard by selecting 'My Service Requests'. After our Customer Care Team has received your request, you can log in to your eServices account anytime to view the status.
Is the portal only available for residents?
If you are a visitor to the Township, you can create a guest account to purchase a fire permit or to report a concern related to noise, parking, or another by-law matter. Please visit the eServices portal and follow the system prompts to create a guest account.
Who can I contact for more information about eServices?
If you need assistance please email our Customer Care Team or call 705-325-2315 for one-on-one account support.
I'm located outside of Canada or the United States. Can I access my eServices account?
To strengthen security and protect sensitive data, our online services can only be accessed from inside Canada and the USA. If you are attempting to access from another country, you would need to connect through a Virtual Private Network (VPN) or other source with a Canadian or United States IP address.
Contact us
1024 Hurlwood Lane
Severn, Ontario
Phone: 705-325-2315
Fax: 705-327-5818
Contact us
View and pay your bills online
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