Paying Your Bill | Township of Severn

Township of Severn wants to ensure we provide you with easy options for payments.

New E-Services portal

You can easily view and manage your water, sewer, and tax bill payments through our eServices portal. This user-friendly platform is accessible anytime and anywhere, simplifying how you view, manage, and pay your bills.

To go paperless and receive your bill by email, please register for a user account on our new eServices portal.

How to register for an eServices account

You will find detailed instructions on how to register for your eServices account on the back of your water and sewer bill. There is a unique sign-up key and customer code that all new users will need to enter to create an account.

Register your eServices account

Due dates

Water and sewer bills are due on:

January 31
April 30
July 31
October 31

Payment methods

You can pay your water and sewer bill using any of the following methods.

Online and telephone banking

You can pay your water and sewer bill through online banking at most Canadian banks. You will need to add your new Utilicode number to your online banking (found above your civic address on the top right of your bill) to pay your bill online or by telephone banking.

Credit card (Mastercard or Visa only)

You can pay your property tax bill on the E-Services portal or in person at our Administration Office located at 1024 Hurlwood Lane in Severn with Mastercard or Visa only (we do not accept credit cards other than Mastercard or Visa).

If you choose to pay using Mastercard or Visa, a two percent fee will be applied to your bill. The Township is required to pay a merchant fee (surcharge) to cover the cost of processing each credit card transaction. This fee is applied as a cost-recovery measure to only those transactions that are paid by credit card, and not to other forms of payment.

In person

You can pay your water and sewer bill in person at the Administration Office located at 1024 Hurlwood Lane in Severn. We are open Monday to Friday from 8:30 a.m. to 4:30 p.m. You can pay with cash, credit card (Mastercard or Visa only), debit, or cheque.

If you choose to pay using Mastercard or Visa, a two percent fee will be applied to your bill. The Township is required to pay a merchant fee (surcharge) to cover the cost of processing each credit card transaction. This fee is applied as a cost-recovery measure to only those transactions that are paid by credit card, and not to other forms of payment.

After-hours payments

You can also place your utility payment in the after-hours drop box located outside the front of the Administration Office.

By mail

You can pay your water and sewer by mail. Please make your cheque payable to Township of Severn and mail to:

Township of Severn
PO Box 159
Orillia, Ontario
L3V 6J3

At your bank

You can pay your water and sewer bill at your bank. Visit your bank branch with a copy of your bill to make the payment.

Pre-authorized payment plan

Pre-authorized payment plans allow you to set up automatic withdrawals from your account in order to pay your water and sewer bill.

If you were previously registered for our pre-authorized payment plan prior to April 2024 and the launch of our E-Services portal, your payment will be withdrawn as per your payment plan.

To continue receiving your bill by email, please register for a user account on our new E-Services portal.

Complete the Pre-Authorized Payment Plan Application

Please indicate your preferred payment plan option in the agreement.

Due date payment plan

If you select the due date payment plan, the amount owing will automatically be withdrawn on the payment due date. Due dates are found on your water and sewer bill.

Monthly payment plan

If you select the monthly payment plan, a third of your quarterly base charge will be withdrawn on the last business day of each month. The final third withdrawal will be on the due date for your billing cycle. Any additional usage changes will be added to the third withdrawal amount for each quarter.

Late penalties

If we don't receive your utility (water and/or sewer bill) payment by the due date, a 5% penalty will be added. We will send you a past due notice with the new balance and indicate a date in which the outstanding balance must be paid to avoid the having this amount added to your property tax bill.

Please note, if your outstanding water and sewer bill balance is transferred to your property tax account, please direct payments for this amount to your property tax account. Any payments made to your water and sewer account will be applied to your next water and sewer bill and not to the amount past due that has been transferred to the property tax account.