E-Services portal
Our new online E-Services portal brings important information directly to you, including water, sewer, and tax billings. Online payment options (Mastercard and Visa only) have been activated for registered users.
Thank you for your patience as we complete the transition to this new and improved system.
Previous e-billing customers
If you were previously registered for electronic billing before April 2024, that platform has now been discontinued. The April 2024 water and sewer bill has been sent to all previous e-billing customers by post mail only. Please contact us if you would like us to email you a copy of your bill by email.
If you were previously registered for our pre-authorized payment plan, your payment will be withdrawn as per your payment plan.
To continue receiving your bill by email, please register for a user account on our new E-Services portal.
How to register for an E-Services account
You will find detailed instructions on how to register for your E-Services account on the back of your April 2024 water and sewer bill. There is a unique sign-up key and customer code that all new users will need to enter to create an account.
Visit the new E-Services portal to continue your e-billing service by registering as as a new user
Next steps for the E-Services portal
The launch of the portal will be multi-phased. When complete, users will be able to purchase a permit or licence, pay for recreation programs, facility and ice rentals, and many more modernizing features.
Severn Bulletin
| July 2024 Bulletin |
The July Bulletin accompanies your water and sewer bill and includes information about:
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| June 2024 Bulletin |
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The June Bulletin is included with your tax bill contains important information for our community, such as:
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| April 2024 Bulletin |
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The April Bulletin is enclosed with your water and sewer bill and includes information about:
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Due dates
Water and sewer bills are due on:
- April 30
- July 31
- October 31
Payment methods
You can pay your water and sewer bill using any of the following methods.
Online and telephone banking |
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You can pay your water and sewer bill through online banking at most Canadian banks. You will need to add your new Utilicode number to your online banking (found above your civic address on the top right of your bill) to pay your bill online or by telephone banking. |
Credit card (Mastercard or Visa only) |
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You can pay your property tax bill on the E-Services portal or in person at our Administration Office located at 1024 Hurlwood Lane in Severn with Mastercard or Visa only (we do not accept credit cards other than Mastercard or Visa). If you choose to pay using Mastercard or Visa, a two percent fee will be applied to your bill. The Township is required to pay a merchant fee (surcharge) to cover the cost of processing each credit card transaction. This fee is applied as a cost-recovery measure to only those transactions that are paid by credit card, and not to other forms of payment. |
In person |
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You can pay your water and sewer bill in person at the Administration Office located at 1024 Hurlwood Lane in Severn. We are open Monday to Friday from 8:30 a.m. to 4:30 p.m. You can pay with cash, credit card (Mastercard or Visa only), debit, or cheque. If you choose to pay using Mastercard or Visa, a two percent fee will be applied to your bill. The Township is required to pay a merchant fee (surcharge) to cover the cost of processing each credit card transaction. This fee is applied as a cost-recovery measure to only those transactions that are paid by credit card, and not to other forms of payment. After-hours paymentsYou can also place your utility payment in the after-hours drop box located outside the front of the Administration Office. |
By mail |
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You can pay your water and sewer by mail. Please make your cheque payable to Township of Severn and mail to: Township of Severn |
At your bank |
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You can pay your water and sewer bill at your bank. Visit your bank branch with a copy of your bill to make the payment. |
Pre-authorized payment plan
Pre-authorized payment plans allow you to set up automatic withdrawals from your account in order to pay your water and sewer bill.
If you were previously registered for our pre-authorized payment plan prior to April 2024 and the launch of our E-Services portal, your payment will be withdrawn as per your payment plan.
To continue receiving your bill by email, please register for a user account on our new E-Services portal.
Complete the Pre-Authorized Payment Plan Application
Please indicate your preferred payment plan option in the agreement.
Due date payment plan |
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If you select the due date payment plan, the amount owing will automatically be withdrawn on the payment due date. Due dates are found on your water and sewer bill. |
Monthly payment plan |
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If you select the monthly payment plan, a third of your quarterly base charge will be withdrawn on the last business day of each month. The final third withdrawal will be on the due date for your billing cycle. Any additional usage changes will be added to the third withdrawal amount for each quarter. |
Late penalties
If we don't receive your payment by the appropriate due date, a 5% penalty will be added. We will send you a past due notice with the new balance and indicate a date in which the outstanding balance will be added to the property tax account. The penalty/interest will be added at 1.25% per month.